It has been over 24 hours and I have not received my PCR test results?

It can take up to 48 hrs if a sample is being processed again due to coming back inconclusive or unclear. Further, a mail kit order takes longer to process as the sample takes 24hr to reach the lab. Kindly check if the samples have arrived to our lab by tracking the return label.

If you have still not received it, please submit a request from here, and provide us with the Booking Reference Number (Order Number)

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