Orders placed before 2:00 PM GTM will be shipped on the same day. Once the order is shipped, you will receive an email confirming the shipping along with the tracking number for the order. Most courier companies do not work on weekends, therefore if you purchase a postal PCR test kit on Friday after 2:00 PM, the kit will be with you by the end of Tuesday if there is no third-party failure (courier).
Kindly check your spam/ junk folder, if the email is not found in the inbox.
We understand that there may be a slight delay in the delivery of certain orders in exceptional circumstances especially during Christmas if the courier company is overburdened.
If the tracking provides that the order has been delivered but you have not received it, please check with your neighbors and/ or safe places before getting in touch with the courier company. We cannot provide information regarding the delivered package, as it lies with the courier company once shipped.